shipping information:
orders are generally shipped twice a week. when your order goes out, you will receive a confirmation email and a tracking number. please allow 5-7 business days for standard delivery.

exchange, return, refund and cancellation policies:

exchanges:
if you would like to exchange your AKAs for another pair we will make an exchange within 30 days of purchase provided that the boots show no signs of wear. if you would like to make an exchange, send us an email and we will mail or email you a return shipping label free of charge. note: international orders, depending on country and shipping method, might result in additional charges upon exchange. please contact us for further info.

returns:
at this time we do not take returns. in choosing an appropriate size, please consult the size section of the wear & care page for suggestions or contact us directly. AKAs tend to run small -- if you are between sizes, we always recommend ordering up.

cancellations:
if an order is cancelled before it is shipped, we will refund your payment. we will not issue refunds in any other event. to cancel an order, send an e-mail or contact us by phone.

that said, we do want to add that somewhere behind the electronic rendering of this text, there are people. those people are us, and we care very much about your happiness with our product. email us, complain to us, tell us what you think. we believe our policies are fair and will generally stick to them, but there are always exceptions, and since we are consumers just like you, we will keep a human eye out for out-of-the-ordinary events that merit special treatment.


AKA faq:

1. i would like to be an AKA vendor, what do i do?
we love to make new friends so contact us and we'll make it happen.

2. how do I care for my AKAs?
please consult the wear & care page of our website.

3. how can i make a return or exchange?
please consult returns, refunds, exchange, and cancellation policies above.

4. what are my choices for shipping within the united states?
we offer standard and expedited shipping. please consult the checkout section of our website for more details.

5. what are my choices for shipping outside of the united states?
international orders are shipped via the U.S. postal service. please note: international orders are often subject to additional taxes and duties imposed by the country of destination. the additional fees will be charged upon the arrival of your shipment, and will not appear as part of your AKA checkout total.

6. what methods of payment does AKA culture accept?
we accept MasterCard, VISA, AMEX, DISCOVER, and PayPal.

7. does AKA culture offer discounts on large orders?
we certainly do. email us for details.